What is REDESIGN CLUB?
Instead of throwing old clothes we redesign custom clothes made from 100% recycled fabrics!
Where are you based?
We are based in Istanbul!
Is there a store?
We are an online design store; we do not have an offline store.
Is there anywhere I can try on your products?
Send us a mail at email@example.com and our team will be happy to help you find a place for you to try our products. If there are no options near you, we’ll do our best to help you find the right fit. We understand that you have to try on your basics to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume on them, we cannot accept the return.
How can I contact REDESIGN CLUB?
You can always email us via firstname.lastname@example.org. We will reply to your mail within 24 hours. Holidays, and for the questions we receive between those dates, we will get back to you the next business day.
I forgot my password, how can I change it?
If you forgot your password please go ahead and click the “Forgot My Password?” button where you sign in. You will be asked to enter your email address that belongs to your account. You will receive an e-mail with a link that will allow you to change your password.
How safe is my personal information?
Yes all your information on your account is totally safe! Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process.
Can’t quite decide which size would be best? Give us a shout at email@example.com and we’ll help you find the right size.
How do I proceed through the checkout process?
Once you are done adding items to your Shopping Bag, simply go over the Shopping Bag badge and click ‘’Checkout,’’ and we will guide you through the checkout process.
What methods of payment do you accept?
We accept Amex, Apple Pay, Google Pay, Visa, MasterCard, Shopify Pay, Sofort, Paypal.
Do you accept bank transfers?
No, unfortunately not.
When will I be charged?
You will be charged directly through your payment method once you place the order.
Does redesignclub.com handle international duties and taxes?
Your order at the checkout will include your purchase and the shipping costs.
How do I apply a discount code to my order?
You can enter your discount code on the Payment Page. Once you enter the code in the Add Promo Code box and click the Apply button, the discount will be reflected on the total charge immediately.
How can I check the status of my order?
You can check your order status from your account page under ‘’My Order.’’ If you have any questions regarding your order status please do not hesitate to contact us.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please contact Customer Love What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on 'Track It' and see the status of your delivery. It may take 24 hours for tracking updates to appear.
If you have any questions about the status of your order please reach out to Customer Love.
What if something I ordered arrived damaged?
Oh no! Contact us right away.
My package is lost!
Oh no! If your package has been lost in transit, please reach out to Customer Love right away.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
If you have any issues with your order once it’s left our warehouse, please contact your chosen courier, as they are the best at locating your package. For international shipping, please note that shipping can take up to 3 weeks to certain countries. If you’re in doubt, just send us a message at firstname.lastname@example.org and we’ll be happy to help you track down your parcel.
How do I track my order?
Once your order is shipped, you will receive an email from us with a PTT tracking code. You can track your package from www.ptt.gov.tr with your this code.
Can I change my order once it has been placed?
If your order has not been shipped yet, you can change your order. At this time we are only accepting exchanges within 14 days of arrival, if you wish you can exchange the product you received and place a replacement order.
Can I cancel an order?
You can only cancel an order before it has been despatched. If you wish to cancel an order please contact us via email@example.com.
Is it safe to use my credit card online at redesignclub.com?
Absolutely! redesignclub.com processes its online payments through secure servers. SSL security and anti-fraud features protect our system.
Do you offer gift packaging?
Yes, we do! All of our products are packaged carefully for you, and the orders selected as gifts are packaged with different stickers. We also give you the opportunity to write your best wishes on a card to be placed in the order. If you wish to add a message, don't forget to write your message on the Basket Page so that we can have it placed in the box.
What is the currency you withdrawal?
You can pay currency Dollar. Keep in mind that some credit card companies may accept only one of the currencies mentioned previously.
Why was my payment declined?
If one of the above payment methods was declined, email us at firstname.lastname@example.org and we will help you figure out what went wrong.
Can you ship products anywhere?
redesignclub.com offers worldwide shipping with PTT Cargo, unless specified on the product page.
How much does shipping cost?
Shipping cost may vary depending on the item and the location of delivery. The total of your shipping cost will be calculated at the checkout, after the shipping address is provided.
How long will it take for my order to ship?
Shipping times will vary depending on the item. Each items' expected time for shipping is stated on the product page, purchase page, and in your order confirmation e-mail. If you have multiple products in your shopping bag with different delivery times, your complete order will be delivered according to the item with the latest delivery date. Please note that delivery time is counted as business days, and we cannot.
When “Free Shipping” is available on your order, it will arrive within 3-5 business days for the EU and 10-14 business days outside of the EU.
Where does REDESIGN CLUB ship from?
All orders are shipped from our warehouse in Turkey.
Do you process orders on weekends?
No, we only process orders from Monday to Friday.
Are you looking for collaboration partners?
Interested in working with us? Awesome! Please apply for collaborations here.
Is there anything else on your mind that you can’t find the answer to? Send us an email at email@example.com.